Operations

• Provide post-sales support for Mountain Window & Door Steamboat Springs, Inc.
• Help efficiently manage delivery schedule, route planning, being a reliable receiver of deliveries from our suppliers, and facilitator for outgoing deliveries to our customers

• Potential and capability to review drawings sets and perform takeoffs
• Establish ideal project schedules for overall timelines
• Coordinate scheduling with clientele prior to and throughout the project lifecycle
• Make decisions based on job site evaluations for windows and doors that need attention
• Understand correct installation process and proper functioning of windows and doors for evaluation
• Perform services on all windows and doors whether it be due to installation or manufacturing
• Perform assessments of window/door issues and potential installation issues
• Travel to customers' homes and construction sites to deliver, assess and repair products
• Ability to safely transport windows and doors from supplier trucks to deliver to warehouse and job sites
• Fill out appropriate warranty paperwork and submit in a timely manner
• Use judgement in defending the company’s schedule and best interests when the client, GC, or other contractors request changes to the agreed upon timeline
• Maintain the project structure within project management software and/or other organizational methods, so that each item that requires accountability can be tracked and reported on easily
• Visit job sites to meet with clients or other contractors so as to build/maintain good relations, protect the company’s best interests, and review progress and issues with the crews
• Foster a culture of quality, responsiveness, a sense of urgency, and dedication to customer service and community focus
• While performing duties of this job, the employee:

• Must be physically capable of frequently lifting heavy loads (windows and doors) with proper equipment and support
• Frequent use of ladders
• Is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, and talk or hear
• Occasionally required to sit, stoop, kneel, crouch, or crawl 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally exposed to moving mechanical parts and frequently exposed to outside weather conditions
• The noise level in the work environment is usually moderate

Communications

• Professional, timely communication with all customers and MWD SS staff that allows us to fulfill our mission of quality customer service and responsiveness
• Resolve customer or service calls accurately and efficiently
• Clear and concise job documentation that provides insight to MWD SS staff to facilitate efficient and accurate plans, reports, and invoicing
• Provide verbal and written product-related recommendations to customers and sales representatives
• Conduct Quality Audits at customer sites
• Develop, organize, and participate in sales and customer training programs
• Provide sales-support and expertise from the strength of technical knowledge and industry experience

• HS Diploma, Bachelor’s Degree a plus (or educational / experience equivalent)
• Minimum 2 years of construction experience required, with fenestration experience preferred 
• Prior knowledge of general construction applications and terminology and window and door applications and components is preferred 
• Proficient in Microsoft Outlook, Excel, Word, PowerPoint; fenestration software experience preferred 
• Travel estimated at 25%

• Ability to work under pressure calmly
• Self-motivated and able to prioritize tasks and manage competing agendas and priorities
• Highly organized with professional communication skills that prioritizes customer service and experience
• Assist in building brand presence in the community and being a good representative of our brand in positive and respectful attitude, attention to safety, professionalism, and personal appearance
• Ability to work well with a team

• Reliable transportation to and from work with a valid driver’s license and clean driving record

• Reliable phone
• Ability to manage and maintain company issued assets, i.e. vehicle, tools, etc.
• A clean criminal background check is required; projects can be located at school campuses and government buildings
• Must be able to pass a drug screen
• Must be able to pass a tape measure assessment
• Must be punctual and reliable